Project Systems Support Specialist

Job Title: Project Systems Support Specialist

Company: ANE Consulting
Location: New York City, NY (On-site)
Type: Full-Time
Compensation: $100,000+ annually, with full benefits

About ANE Consulting

ANE Consulting is a leading construction management services firm known for its excellence in delivering complex, high-visibility projects. As part of a multi-year public infrastructure initiative, ANE is managing the development of four new borough-based jails in New York City, replacing the Rikers Island complex.

About the Role

As Project Systems Support Specialist, you will provide critical technical assistance and user support for a large, multi-site design/build program. This role is central to troubleshooting system issues, resolving support tickets, and ensuring smooth day-to-day system operations. The position requires a strong technical foundation, clear communication skills, and the ability to work independently while collaborating across teams to meet client and project needs.

Key Responsibilities

• Respond to and resolve PMIS-related support tickets, addressing technical issues, access problems, and user inquiries in a timely manner.

• Provide onboarding and offboarding support, including account setup, permission assignments, and user profile management.

• Conduct process audits and assist with permission reviews and user access reconciliations.

• Deliver PMIS training sessions for new and existing users, including role-specific refresher courses and supporting documentation.

• Coordinate with Document Control, Facilities, and project teams to support document transmittals, workflow updates, and user task management.

Requirements

• Bachelors degree and 3+ years of experience in PMIS support, document control, or IT support.

• Strong understanding of project documentation workflows, including submittals, RFIs, and transmittals.

• Knowledge of access control and user permission systems.

• Excellent communication and coordination skills across multiple departments and stakeholders.

• Experience delivering user training and creating support documentation.

What We Offer

• Salary $100,000+ based on experience.

• Full benefits package including paid vacation, sick leave, holidays, and 401(k) with match.

• Stable MondayFriday schedule (7:00 am 3:30 pm).

• Long-term, six-year project with high visibility and impact.

• Opportunity to shape and support critical systems on a landmark NYC infrastructure program.