Senior Project Manager

Role Description – Senior Project Manager

Summary:

We are seeking a dynamic and results-driven Senior Project Manager to lead the successful delivery of our world-class CRM, Charging, Billing, Mediation, Provisioning, and Interconnect solutions.

Someone who has experience delivering BSS projects in the telecom's domain.

This role requires a highly organized professional with strong leadership capabilities, exceptional stakeholder management skills, and the ability to coordinate complex projects across multiple business and technical functions

This role will include:

Ensuring the successful delivery of fixed priced end to end projects and implementations to time, specification and budget whilst maintaining that they are of the highest quality.

Inspire, coach, and motivate all members of the project team.

Responsible for managing all aspects of delivery, including managing scope, budget, and plan strictly against contract.

Ensure that projects are managed in accordance with the Project Delivery Methodology.

Highly hands-on role, requiring Project Manager to manage projects and teams including business analysts, application configuration, product testing, software delivery, system installation and change management.

Negotiate, manage and resolve technical scope items with customers.

Identify and win potential incremental business with the client, by driving customer satisfaction quality levels and ensure best practice is achieved.

Manage disputes with the client and internal teams/people and achieve win-win outcomes.

Manage a successful transition from delivery into support and be responsible for system stability for the first 3 months after go-live.

Build senior level client relationships across the client organisation.

Lead business improvements initiatives within the services division to ensure customer retention.

What we provide:

Competitive Salary

23 days annual leave (+ bank holiday), increasing to 28 days after 5 years' service.

Vitality healthcare cover.

Cycle to work scheme.

Hybrid working – London office, we will be 2 days from the office and 3 days at home.

An office in the heart of Covent Garden, providing an excellent base for our team events and social functions.

What we are looking for in our next Project Manager:

At least 3 years full time project management.

Able to demonstrate experience delivering project on time, budget, and quality.

Have excellent communication skills so that you can manage disputes and achieve positive outcome.

Familiarity with project planning and tracking tools such as MS Project.

Line Management experience would be desirable or the willingness to learn how to effectively manage a team.

Ability to travel internationally when needed.