Project Manager

Project Manager 

The Project Manager will be responsible for planning, coordinating, and overseeing a variety of projects within the division, ensuring that deadlines are met, budgets are adhered to, and customer/client expectations are exceeded. This role requires strong organizational skills, knowledge of electronic repair processes, and a strong focus on team collaboration and optimization of workflow.

Key Responsibilities:

Project Planning & Management:

• Develop project plans, timelines, and schedules for projects.
• Set clear project objectives, milestones, and deliverables in collaboration with production, engineering, and management.
• Work with production to determine resource requirements, including labor, equipment, and materials, to meet output goals & project timelines.

Team Coordination:

• Coordinate with various teams including Technicians, Engineering, Operations, IT, Warehouse etc. to ensure efficient execution.
• Facilitate cross-functional communication and act as a liaison between team members and stakeholders to ensure alignment.

Workflow Optimization:

• Analyze and improve existing processes for diagnostics, repair, testing, and quality control to enhance throughput and performance.
• Implement best practices to streamline repair and refurbishment workflows.

Budget Oversight:

• Monitor costs, track expenditures, and identify cost-saving measures without compromising quality.
• Prepare updates on project financials for management review.

Client and Stakeholder Collaboration:

• Work closely with clients or business partners to understand requirements, provide updates on progress, and address any concerns.
• Ensure customer satisfaction by delivering updates on time.
• Manage daily / weekly communications with clients.
• Manage ad hoc client requests as needed.
• Manage change request with internal and client IT
• Develop & deliver weekly reporting

Risk Management:

• Identify potential risks and obstacles that could delay or hinder success.
• Proactively develop contingency plans to mitigate risks.

Quality Assurance:

• Ensure all repairs meet established quality standards and comply with relevant industry certifications and regulations.
• Monitor the testing process to ensure repaired products are fully functional and meet client expectations.

Reporting & Documentation:

• Track and report on program status, including key performance metrics, milestones, and challenges to senior management & client.
• Maintain comprehensive documentation of workflows, decisions, and outcomes for future reference and learning.
• Prepare presentations as needed including weekly review and quarterly business review.
• Must have excellent Excel and PowerPoint skills

Education / Experience / Requirements:

• Bachelors degree in business, engineering, electronics, or a related field (or equivalent work experience.)
• Proven experience (between three to five years) in project / program management, preferably within an electronics repair, manufacturing, or service-oriented environment.
• Certification in project management (e.g., PMP, Agile) is a plus.
• Solid understanding of electronic repair processes, including troubleshooting, diagnostics, debug, and testing.
• Strong leadership and team management abilities.
• Exceptional organizational and multitasking skills.
• Analytical thinking and problem-solving skills.
• Excellent communication and interpersonal skills to work with diverse teams and clients.
• Experience managing complex projects with tight deadlines and multiple stakeholders.
• Knowledge of safety protocols and compliance standards in electronic repair facilities.
• Familiarity with inventory management and supply chain processes is advantageous.
• Task oriented but must not lose sight of bigger picture.