Order Management Director

REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES)

· Must be able to work with other departments.

· Must be efficient I Microsoft, Syteline or SAP

· Address internal concerns and provide support as needed.

· Able to make effective and persuasive arguments and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

· Must have strong communication and negotiation skills, project management, problem solving, active listening, adaptability, leads by example.

EDUCATION AND EXPERIENCE (required levels)

· BS degree in Business or equivalent or 2 years as Manager of Order Management experience is required.

· General knowledge of product line.

· Computer skills must include Windows, Excel, Presentation and Word.

· Strong client -facing and communication and negotiation skills.



POSITION SUMMARY

Leverage understanding of business practices and customer requirements, to develop and execute order management strategy, and organize department resources for maximum effectiveness.

RESPONSIBILITIES & DUTIES

· Communicate with key account managers to identify business growth relationships that assist in revenue generation within assigned verticals.

· Continually evolve the integral operating framework of order management, delivering measurable programs and practices which facilitate high performance outcomes.

· Partner with peer leaders and departments to enhance working relations, and improve organizational alignment, across multiple sites.

· Facilitate action plans with senior management on critical issues affecting customer projects / schedules.

· Participate in training with sales, engineering, finance, and other applicable departments to increase knowledge of product lines, systems, software, and other information to improve the ability to understand how processes affect the customer and apply that knowledge in customer communications.

· Analyze customer information and needs to improve customer relationships. (Customer Satisfaction Tracking)

· Assist finance with reporting on forecasting and cashflow.

· Process requests in (TRAP) Tender Review Approval Process. Support development of sales proposals or tender documents.

· Assist sales controller with projects relating to contracts, Terms & Conditions, and industry standards reporting.

· Optimize the use of allocated resources within business activities.

· Evaluate risk factors that impact efficiency.

· Oversee creation and implementation of department processes and procedures.

· Support Customer Service team with escalation issues when all other resources have been exhausted.

· Participate in onsite audits.

· Directs staffing, training, and performance evaluations to develop and improve the department.

· Build a respectful, professional culture which rewards team and individual success.

· Maintain relationships with, clients, partners, and other stakeholders.

· All other duties assigned.

MANAGEMENT RESPONSIBILITIES

· Ability to manage 2-6 exempt and non-exempt employees. Carry out management responsibilities in accordance with the company's policies, procedures, and applicable laws. Responsibilities will include interviewing, hiring, and training employees; planning, assigning, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

· Directing employees' work; setting and adjusting rates of pay and hours of work of employees; planning and controlling the budget for department; providing for the safety of the employees; planning the work; determining the techniques to be used; apportioning the work among the workers.

OTHER RESPONSIBILITIES

To ensure Standard of Excellence, which includes quality, is incorporated into every product we produce.

Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Vision and Values, Operational Framework

TRAVEL

Occasionally overnight travel (up to 10%) by land and /or air. Able to receive and maintain a valid passport

To apply send resume to ana@employeemagnets.com