Supervisor - Repair Depot

Combine the talents of employees under your supervision to accomplish the objectives of the repair depot such as repair turnaround time, first time fix rate, parts used per repair and repair KPI achievement rate. Develop processes based on customers requirement to achieve the service level agreement (SLA). Prepare standard operation procedures and work instructions by following ISO 9001-2008 format. Perform continuous internal process improvement to increase customer satisfaction and productivity.

Education and/or Experience

• BA in Computer Science or related field is required.
• Minimum of 3-5 years work related supervision experience in PC related system repair service industry.
• Must be fluent in speaking/writing in English. Spanish speaking is a plus.

Essential Skills:

• Requires excellent communication skills and a professional attitude in dealing directly with customers.
• Needs ability to generate management reports in Excel, ISO experience to create SOP work instructions and procedures in Word.
• Ability to work independently with minimal supervision.
• Lean manufacturing - 5S procedures experience is a plus.

Supervisory Responsibilities:

• Hires and trains new employees.
• Organizes and oversees the schedules and work of assigned Team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

To apply email ana@employeemagnets.com