Tech Support -TSM - Mid Shift

Position Type: Full Time

Job Shift: Mid-shift 11:30am - 8:00pm

Job Location: Grapevine, TX

Tech - TSM Grapevine, TX

The Technical Support Agent provides phone and email support to customers regarding their electronic repairs.

• Provide customer support via phone and/or email.
• Contact customers and get information regarding perceived issues and troubleshoot same.
• Answer incoming customer calls regarding repair status.
• Responsible for inbound product check-in processes and outbound shipments of repaired products.
• Responsible for initiating customer contact in cases of password lockout and HDD reimaging.
• Package repairs for customer return.
• Will access available system programs to check repair and shipping statuses.
• Other duties as assigned.

• The warehouse always keeps organized and clean.

• Responsible for maintaining a positive work environment while supporting the company culture.

Education and/or Experience

• High school graduate or equivalent.
• Requires intermediate computer skills including Excel.

• Requires general computer product knowledge, patience, and attention to detail.
• Requires active listening and problem-solving and excellent communication skills.
• Be able to use positive language and manage customer expectations.
• Job requires the ability to clearly organize and categorize work priorities to complete work.
• Requires the repeated and coordinated use of your hands, wrists, and fingers to use a computer keyboard, and other small handheld tools.
• Must be goal oriented and accustomed to achieving results through teamwork.

• Must work well with little supervision and show determination to achieve excellent results

Email carmen@employeemagnets.com to apply!