About the job Payment Operations Specialist
About the Company:
Join a forward-thinking, AI-driven cryptocurrency exchange operating in Canada and Australia. Our client is at the forefront of the Fintech/Blockchain/Crypto market, leveraging advanced compliance technology and robust security protocols to offer seamless, automated trading experiences. Catering to both retail and business clients, they provide a user-centric platform for crypto exchanges, deposits, and withdrawals. As part of a globally regulated group, the company operates under the strict oversight of Canadian and Australian financial authorities, ensuring secure and compliant operations across multiple regions.
Position Overview:
We are seeking a motivated Payment Operations Specialist with a passion for ensuring seamless fiat and cryptocurrency transactions. In this role, youll handle the full payment lifecyclefrom execution to reconciliationworking closely with banks and third-party providers to resolve any issues and improve efficiency. Youll play a key role in ensuring regulatory compliance while delivering excellent service to customers.
Key Responsibilities:
Execute and monitor daily fiat and cryptocurrency payments (on-ramp and off-ramp) for a global customer base.
Reconcile payment flows, ensuring all funds are accurately credited and debited.
Monitor transaction flows and resolve any issues or bottlenecks to maintain smooth payment operations.
Collaborate with banks and third-party payment providers to address delays or issues in transactions.
Ensure compliance with AML, KYC, and other regulatory requirements related to payments.
Provide timely and efficient customer support for payment-related queries, troubleshooting transaction errors when needed.
Assist in the integration of new payment methods and gateways to expand service offerings.
Prepare timely and accurate reports on payment operations for management review.
Continuously improve and optimize payment processing procedures to enhance efficiency and reduce costs.
Qualifications:
Experience: 3-5 years in payment processing, banking, or financial operations.
Strong knowledge of cryptocurrency and blockchain technology.
Familiarity with bank payment networks and cryptocurrency wallets.
Excellent analytical and problem-solving skills to troubleshoot payment issues effectively.
Attention to detail and a commitment to accuracy in transaction processing.
Location:
Remote (Candidates in CET/GMT time zones are preferred). Working hours: 12:00 PM 9:00 PM CET to accommodate transactions in both the Australian and Canadian markets.
Why Join Us?
Competitive salary with performance bonuses.
Comprehensive health, dental, and vision insurance.
Opportunities for professional development and certifications to further your career.
Flexible working hours and remote work options to support a healthy work-life balance.
Elevate Your Career:
If you are passionate about payments and eager to be part of a team revolutionizing the world of cryptocurrency, we encourage you to apply. Join a company where your work will have a direct impact on the future of digital finance. Our client is an equal opportunity employer that values diversity and is committed to fostering an inclusive work environment.