Customer Care Officer

We are looking for a Customer Care Officer, a people person, are you a friendly and committed problem-solver with a genuine passion for assisting others, if you're a customer-oriented individual ready to join the front line of our clients Larnaca office, contact Terri at  Emerald Zebra.

Join our client as they expand their customer care & support team with a role for Customer Care Officer. Your new role involves managing all customer interactions across various communication channels, handling initial support inquiries, and guiding clients through their company's portal. You will be the first point of contact for their customers, providing assistance with account-related requests, billing issues, and general inquiries.

If you would like to work for a hosting provider, offering IT Support to a large portfolio of clients around the world their new Customer Care Officer to join their team in Larnaca.

Your Responsibilities:

• Respond promptly and professionally to customer inquiries via all communication channels. (Skype, Live Chat, e-mail, Tickets etc)
• Address and resolve first-level support inquiries related to account management, billing, and general product usage.
• Review and escalate support tickets according to the Service Level Agreements (SLAs).
• Follow up with customers to ensure their issues are resolved satisfactorily and that they are informed of the resolution process.
• Maintain detailed records of customer interactions, support tickets, and resolutions.

Your Skills and Qualifications:

• You hold a Diploma (in any field)
• You have experience in Information Technology field will be considered a strong advantage
• Fluent in English both written and verbal
• Proficiency in Microsoft Office programs
• An organisational guru
• You have the ability to effectively manage time, work tasks, and priorities information
• You thrive both working independently and as part of a team

Your New Benefits

• 13th Salary
• Annual Performance Bonus
• Half-day Off on your Birthday
• Opportunity for further education, professional development and certifications
• After probation period, you can work remotely once a week!
• Working Hours: 8:30 to 17:00 (Monday to Friday), including a 30-minute break. Shift work of 12:00 - 20:00 for 1 week (Mon-Fri) this shift occurs two weeks per month

How to Apply: Send your CV to Terri Neofitou, email: terri.neofitou@emeraldzebra.cy.