Customer Support Specialist (Mandarin)

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 19 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Customer Support Specialist (Chinese Speaker)

Mandarin is essential for this role, especially to support clients in the China region, while Cantonese is an added advantage. Fluency in English is also crucial for effective communication with our diverse client base. Although prior experience in financial services is not required, we highly value customer-facing experience, as it helps in addressing and resolving client issues. We are seeking a candidate with a positive attitude, strong willingness to learn, and a collaborative team spirit.

Reporting to: Country Manager

Responsibilities:

• Respond to customer inquiries and troubleshoot issues through telephone, email, and live chat.
• Identify and resolve client problems, providing timely and accurate solutions to ensure a positive customer experience.
• Educate clients on how to navigate the companys website and effectively use trading platforms.
• Provide detailed information about the companys products and services, ensuring clients are well-informed and supported.
• Collaborate with internal teams to address client concerns and escalate issues when necessary, contributing to the overall efficiency of the customer support process.
• Assist other departments with customer-related tasks, helping to ensure smooth communication and seamless client support across the organization.
• Maintain a high level of professionalism and empathy when dealing with clients to build and foster long-term relationships.

Candidate profile:

• Previous experience in a customer-facing role is preferred.
• Strong computer literacy, with proficiency in Microsoft Office applications.
• Knowledge and experience in the Forex (FX) market is a plus.
• Excellent communication skills and a collaborative team-oriented attitude.
• Native or near-native proficiency in Mandarin, along with fluency in English, is essential for reading, writing, and speaking. Proficiency in Cantonese would be an added advantage.

The offer:

• A welcoming, youthful, and multicultural team with approachable leadership.
• Opportunities to engage with global markets and dynamics.
• A supportive environment that values and encourages new ideas.
• Performance-based rewards, including salary reviews and bonuses that reflect your contributions.
• Additional annual leave and paid time off for medical appointments.

The application process will be handled directly by the client and include:

• Initial Interview with People Function (45 minutes to 1 hour): An opportunity to evaluate your alignment with our company culture and values.
• Final Interview with the Hiring Manager (45 minutes to 1 hour): A discussion to assess your fit for the role and the team.

Working hours: (5 shift rotation between 7am - 12am)

*****This job opportunity is only available for residents of Malaysia with work permit.*****

If you're interested in joining a dynamic team and growing with a leading global broker, we'd love to hear from you! To apply for this exciting opportunity, simply press the Apply button. Please INCLUDE your salary expectations and notice period on your CV.

For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.