Client Relationship Manager

Do you have experience in Client Relationship Management and a passion for delivering exceptional customer experiences?

If so, we have the perfect opportunity for you!

In this role, you will lead the entire client journey, from smooth onboarding to building lasting loyalty. You will shape meaningful client relationships, boost engagement, and ensure a top-tier customer experience that drives the business of our client forward.

What Youll Do:

• Strategize and Lead: Design and execute impactful strategies that enhance the entire client lifecycle, from onboarding through engagement and retention, to maximize satisfaction and loyalty.
• Data-Driven Decisions: Analyze client behaviors and market trends to uncover insights and develop personalized, client-centric strategies.
• Collaborate Cross-Functionally: Work closely with marketing, customer support, and other departments to ensure a seamless and cohesive client experience.
• Optimize CRM Systems: Manage CRM systems, ensuring accurate data collection and analysis to help drive decision-making and improve client interactions.
• Ensure Smooth Onboarding: Oversee the onboarding process to guarantee compliance with regulatory standards, while delivering a smooth and welcoming start for new clients.
• Tailor Client Communications: Implement targeted communication and marketing campaigns, delivering the right message to different client segments for a tailored experience.
• Report and Recommend: Monitor client lifecycle metrics and provide actionable insights and recommendations to senior management for continuous improvement.

Requirements:

• A Bachelors degree in Business Administration, Marketing, Finance, or a related field.
• 2+ years of experience in client relationship management, or customer success, ideally within the financial services sector.
• Proficiency in data analytics tools to drive informed decisions.
• A solid understanding of the financial services industry and relevant regulatory environments.
• Strong communication, organizational, and interpersonal skills with the ability to thrive in a fast-paced, dynamic setting.
• A track record of successfully developing and implementing client relationship strategies.

Package and Benefits:

• Salary depends on experience: 36K - 42K EUR Gross/ Year
• Provident Fund
• Bonus based on performance
• Employee Discount Card
• Learning & Development Budget

Company Profile:

A well-established FinTech Company specializing in online trading and focusing on employee experience and development.

For more information or to apply send your CV to Marie Pavlou: marie.pavlou@emeraldzebra.cy