Customer Success Officer (German)

We are on the lookout for Customer Success Officers who are fluent in German and English!

Who is our client?

Our client is an online CySEC regulated broker offering CFDs trading with underlying assets being commodities, Forex, ETFs, cryptocurrencies as well as investments in real stocks. It is a Group that received more than 40 prestigious international awards and recognition. Since its inception over 25 years ago it has grown into a diverse group of companies, serving millions of clients in several countries around the world.

What will your role be?

As a Customer Success Officer you will assist customers with complaints and questions, provide customers with information about products and services, take orders, and process returns. You will be responsible to help customers understand the product and answer any questions about their trading positions. The role requires the ability to work rotational shifts.

Responsibilities:

• Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back-office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with all departments to resolve issues
• Provide support and troubleshooting on the company's and MT4 Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client
• Handling client inquiries appropriately and ensuring that high level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to team effort by achieving targeted results

What is your profile?

You are a motivated and professional individual with a degree in Business Studies or a related field that is eager to work in a challenging environment. You have experience preferably in a similar role, demonstrating excellent command of both German and English languages, with additional languages considered a plus. Strong spoken and written communication skills are essential, along with the ability to thrive under pressure. Proficiency in Microsoft Excel and Word is required, and knowledge of MetaTrader platforms is highly desirable.

Requirements:

• Degree in Business Studies or any other related field
• Previous experience in a similar position will be considered as a major advantage
• Excellent command of the German and English language is a must. Knowledge of any other languages will be considered as an advantage
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of MetaTrader platforms will be considered as an advantage
• Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday

What is offered?

• Annual Gross Salary range: EUR 21,600 - 24,000 (depending on experience and qualifications)
• Quarterly bonus
• Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
• 24 working days annual leave
• Company discount card with access to various goods and services
• Corporate events and team building activities
• Udemy Business unlimited membership
• Professional and personal development opportunities in a fast-growing environment

If you are interested and meet the above requirements APPLY now! For more information and/or to also apply email: georgia.michaelides@emeraldzebra.cy