IT Support Specialist - Larnaca/Ayia Napa, Cyprus

IT Support Specialist - Group of companies | Location: Larnaca/Ayia Napa

Our client is a forward-thinking venture capital firm with a portfolio spanning brokerage, payments, hospitality, real estate, and more. Technology sits at the core of their operations, driving efficiency and enabling smarter business decisions across industries.

As an IT Support Specialist, you'll support the groups diverse business units with hands-on technical assistance and system maintenance. While your day-to-day work will involve supporting offices and corporate systems, in the summer months your focus will shift toward on-site support for their hospitality operations in Ayia Napa.

You'll be joining a people-first team that values growth, collaboration, and work-life balance where your contributions will be both visible and appreciated.

Key responsibilities:

• Provide first and second-level technical support for hardware, software, network, and POS systems across different companies in the group.
• Install, configure, and troubleshoot Windows/Mac OS systems, printers, networks, and hospitality-specific applications (e.g., PMS, POS, inventory systems).
• Support and maintain Property Management Systems (PMS), Point of Sale (POS) systems, and reservation platforms.
• Monitor system performance and perform proactive maintenance to minimize downtime.
• Collaborate with hotel and restaurant managers to understand operational workflows and align IT tools for maximum efficiency.
• Assist with onboarding new staff on IT systems and provide training on business applications.
• Maintain inventory and documentation of IT assets, licenses, and configurations.
• Ensure data security and support compliance with industry standards and data protection regulations.
• Coordinate with third-party vendors and service providers for escalated support or project implementation.
• Participate in IT projects including upgrades, migrations, or rollouts for new properties.
• Assist in developing and maintaining business continuity and disaster recovery plans.

Requirements:

• Bachelor's degree and / or Masters degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support (Hospitality industry would be considered a plus). 
• Knowledge of network infrastructure, firewalls, Wi-Fi, VoIP, and CCTV systems.
• Strong problem-solving skills.
• Excellent communication and customer service skills.

The following would be considered an advantage:

• Experience with software such as Opera PMS, MICROS, Toast, Oracle Hospitality, or similar.
• Understanding of hotel and restaurant operational systems (PMS, POS, back-office software) and familiarity with administrative aspects of hospitality business (e.g. reporting, inventory, reservations, billing systems).
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco)
• Understanding of budgeting and cost control in hospitality IT systems.

What's in it for you?

• Autonomy to improve and evolve systems
• Collaborative, non-corporate culture
• Real progression opportunities
• Exposure to diverse business units
• Flexibility that respects your time
• A seasonal switch-up in work environment (Ayia Napa summer, Larnaca winter)

Salary Range: 2000 to 2300 euro gross/month (depending on experience).
Working Hours: Flexible hours from 08:00 - 09:00 to 17:00 - 18:00.
Location: During the hotels summer season, you will primarily be based on-site at the hotel in Ayia Napa. In the off-season (when hotels are closed), you will be based at their Offices in Larnaca.

If this role is of interest to you, Emerald Zebra are waiting to hear from you! Forward your CV to margarita.savva@emeraldzebra.cy and become part of a group that values your growth and well-being.