Risk and Payments Agent

Are you ready to take the next step in your career within the iGaming industry? Join an industry-leading iGaming service provider in Limassol as Risk and Payments Agent.

Your Profile:

Strong proficiency in English, with excellent communication skills, a keen attention to detail and a commitment to maintaining high-quality work. Additionally, you are computer literate, with proficiency in Excel, enabling you to manage data effectively.

Responsibilities:

• Process account opening for the registered clients in accordance with KYC procedure.
• Amend existing client accounts (i.e. valid documents, updated information).
• Monitoring customer accounts to detect fraudulent patterns.
• Communicate with banks and payment providers
• Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss.
• Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit.
• Reviewing and processing all withdrawal requests.
• Resolving customer queries.
• Interacting with other departments as necessary to meet clients needs.
• Liaise with management for any issues.

Working Hours:

• Monday to Sunday (5 -day shifts) 08:00 16:00 & 16:00 00:00 & 00:00 08:00

Info & Benefits:

• Starting monthly salary: 1,320 Gross.
• Extra payment for each night shift worked (average 5 per month).
• Quarterly bonus (after your probation period).
• Career development and paid training.
• Medical Health Insurance.
• Complimentary lunch and Unlimited daily snacks and beverages
• Team Building Activities.
• Monetary voucher on Birthdays and additional occasions.
• Employee Discounts scheme.

Note that experience preferred but not mandatory and you must be a European citizen.

Apply now to Emerald Zebra by sending an email to: margarita.savva@emeraldzebra.cy