Operations Manager (Payments), Limassol

Emerald Zebra Recruitment is working with a leading Venture Capital group, with an exciting portfolio of investments in the Fintech and iGaming sectors. We are currently seeking a dynamic and experienced Operations Manager to join the Group's expanding Operations team based in Limassol, Cyprus. In this pivotal role, you will support a fast-growing company that provides innovative alternative banking solutions tailored to the needs of the iGaming, Fintech, and Digital industries. You will also oversee and lead operations across the Group's multi-location offices, ensuring efficiency, compliance, and operational excellence at every level.

The Role:

• Lead the Operations team
• Set and drive processes and procedures
• Continuously improve processes and upskill team members
• Oversee the team performance, set KPIs and hold the employees accountable for delivery
• Retrospective monitoring of chats and email exchanges to encourage continuous improvement
• Oversight and accountability for agreements and documentation before they are shared externally to ensure clients receive optimal service
• Oversee and manage all payment processes
• Ensure good communication between all relevant functions

Your Profile:

• Experienced Operations Manager with strong background in Fintech operations (EMI / PSP) and Banking a plus
• Proven payment processing experience 
• Experience dealing with B2B clients
• Experience working with systems such as Intercom / Jira
• Proven experience in leading and managing a dispersed team both offices based and remote.
• Ability to adjust and adapt swiftly to varied tasks and responsibilities and to changes
• Keen attention to detail

What is on offer:

• Salary: EUR 70,000 - 75,000 gross/year based on experience and qualifications
• Health Insurance
• Employee Wellbeing allowance 
• PTO enhancement above statutory limit
• Training and development
• Strong experienced team to work within
• Multiple group company growth opportunities

To APPLY, please forward your CV in strict confidence via the link to Georgia Michaelides.