Customer Success Supervisor

Do you want to join a pioneering Fintech group at the vanguard of revolutionizing payment practices?
Are you the Customer Success Manager everybody wants to have in their team?

As a Customer Success Manager, you will play a crucial role in ensuring that our client's customers achieve their desired outcomes while maximising the value they receive from their products and services.
This position focuses on building and maintaining strong relationships with key accounts, driving customer satisfaction, and fostering growth. Through strategic planning and collaboration with internal teams, you will guide customers through their journey, from onboarding and adoption to retention and expansion.

***Benefits:
-Attractive Compensation: Competitive salary package aiming to retain top talent - from 2300 eur gross to 3000 eur gross.
-POSSIBLE TO WORK FROM THE LIMASSOL OR PAPHOS OFFICE.
-Vibrant Team Culture: Work with a dynamic, international team that values diversity and collaboration.
-Comprehensive Health Benefits: Enjoy the peace of mind with a private health insurance & a provident fund.
-Modern, Welcoming Workspace: Our pet-friendly office is providing a comfortable and inspiring environment.
-Engaging Social Events: Participate in regular team-building activities, events and lively happy hours.
-Professional Development: Commitment to continuous career development and growth opportunities to help you achieve your professional goals.

***Responsibilities:
-Strategic Customer Relationship Management
-Customer Onboarding and Adoption
-Feedback, Improvement, and Innovation
-Retention and Expansion
-Strategic Reporting and Analysis
-Cross-Functional Collaboration
-Issue Resolution and Advocacy
-Educational Content and Resource Development
-Customer Success Strategy and Planning
-Community Engagement
-Performance Metrics and Improvement
-Market and Competitor Awareness

***Requirements:
-Bachelors degree in Business Administration, Marketing,Communications, or a related field
-Proven track record in a customer-facing role, ideally within the FinTech or technology sector
-Excellent communication and interpersonal skills, capable of engaging effectively with stakeholders at all levels
-Strong analytical and strategic thinking skills, with the ability to use data to inform decisions and strategies
-Proficient in CRM and other customer success tools, with a preference for Salesforce experience
-Ability to work independently in a dynamic, fast-paced environment.
Strong organisational and project management skills, with the ability to manage multiple priorities simultaneously

***Personal Attributes:
-Strategic and analytical thinker with a customer-first mentality
-Empathetic and patient, with a strong commitment to addressing customer needs and concerns
-Highly motivated and proactive, with a drive to achieve and exceed goals
-Detail-oriented, focusing on delivering high-quality, impactful results
-Collaborative team player, able to work effectively across different departments and teams
-Fluent or near-native English speaker; proficiency in additional languages is a distinct advantage.

Please send your CV now to:
sam.macaron@emeraldzebra.cy