IT Support Engineer

Are you a tech-savvy professional looking to elevate your career as IT Support Engineer?

In this exciting job opportunity, you will be at the forefront of solving technical challenges, improving response times, and ensuring business continuity. In addition, you will have the opportunity to deepen your expertise and contribute to the seamless functioning of IT systems.

Responsibilities:

• Ensure the stability and reliability of IT services, providing essential backup support and minimizing any risks associated with relying on a single individual for key IT functions.
• Share your expertise by facilitating cross-training and contributing to a more resilient and efficient IT department.
• Support the distribution of IT tasks, especially during peak periods or staffing changes, ensuring consistent performance and availability.
• Drive efficiency by reducing the response time for IT issues, helping to boost productivity and offering timely technical support.
• Grow your knowledge in specialized areas such as network management, security, or user support, allowing you to deliver targeted, high-quality service.
• Play a crucial role in maintaining uninterrupted IT operations, particularly during unexpected absences or transitions, through proactive support and maintenance.
• Help scale IT capabilities in line with the organizations growth, ensuring that systems and processes evolve to meet increasing demands.
• Elevate the quality of IT services through diligent maintenance, troubleshooting, and continuous improvement of processes.

Requirements:

• Deep knowledge of IT systems and infrastructure.
• Proven experience in building scalable, secure systems.
• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 2 years of proven experience in a similar role, with a solid understanding of IT systems, networking, and troubleshooting techniques.
• While not mandatory, certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional are a strong advantage.
• Detail-oriented, with the ability to diagnose and resolve IT issues efficiently. Strong interpersonal skills and the ability to work collaboratively are essential.
• Strong project management skills with the ability to think strategically.

Benefits:

• Salary depends on experience: 18000 - 22000 EUR Gross/ Year
• Employee Discount Card
• Health insurance
• Team-building events and gatherings.

Company Profile:

A well-established Regulated Forex Company, known for fostering a positive, people-centric workplace culture.

If you are passionate about technology and eager to take your IT career to the next level, apply now by sending your CV to marie.pavlou@emeraldzebra.cy