CRM Administrator

Are you an experienced CRM Administrator looking for your next challenge? Join a rapidly growing Multi-Asset CFD Broker dedicated to maintaining a positive, supportive, and friendly work environment as they expand their team and work towards delivering excellence.

Your Role:
As CRM Administrator, you will play a pivotal role in optimizing and managing the company's CRM system, ensuring it aligns with business goals and supports sales and marketing initiatives. You will contribute to enhancing customer engagement and retention through data driven strategies and multi-channel campaigns.

Key Responsibilities:

• Oversee and enhance CRM for optimal data capture, processing, and use aligned with business goals. Continuously refine the CRM infrastructure to support sales and marketing.
• Ensure database accuracy and integrity, implementing data segmentation to improve targeted marketing efforts.
• Develop and execute personalized campaigns tailored to customer segments by behavior, preferences, and lifecycle stage.
• Analyze customer data to identify trends and provide actionable insights to support sales and marketing improvements.
• Coordinate with marketing, sales, and customer support to create cohesive strategies that boost engagement and retention.
• Manage and execute multi-channel campaigns (email, push notifications, in-app messaging) to reach the right audience effectively.

What You Bring:

• At least 2 years of CRM management experience within the financial services or Forex industries.
• Proficiency in CRM, along with experience in other financial and Forex-focused CRM platforms.
• Previous experience in the FX business is required, with FXBO CRM experience as a plus.
• Excellent written and verbal communication skills in English.
• Strong problem-solving and analytical skills, with a proactive and self-driven approach.

What they offer: 

• Friendly, supportive, and professional team environment.
• Flexibility with hybrid work conditions 
• Special celebration allowances.

If you're ready to take the next step in your career and thrive in a forward-thinking environment, we would love to hear from you!

Apply Now: Send your CV to margarita.savva@emeraldzebra.cy.