Customer Success Agent

Do you want to join a pioneering Fintech group at the vanguard of revolutionizing payment practices?
Are you the Customer Success Agent everybody wants to have in their team?

As the Customer Success Agent, your role centers around overseeing the interactions between the company and its clients. Your main objective is to guarantee client satisfaction by addressing their requirements and elevating their overall engagement with the company's products or services.

This multifaceted role entails a blend of customer support, relationship management, and strategic planning to cultivate strong and lasting partnerships.

***Benefits:

• Competitive salary package: 1800 euros gross monthly + yearly KPI bonus paid quarterly - 2.5K euros in total per year
• POSSIBLE TO WORK FROM THE LIMASSOL OR PAPHOS OFFICE.
• Plus extra hours on the weekend with extra pay
• Access to an on-site gym for your fitness needs
• Youthful and dynamic work environment.
• Team-building activities and cheerful happy hours.
• Continuous growth and career development.

***Responsibilities:

• Client Relationship Management
• Customer Support
• Client Onboarding
• Problem Solving
• Product Expertise
• Client Feedback
• Performance Analysis
• Communication
• Client Training
• Conflict Resolution
• Client Advocacy
  
  ***Work organization:
  
• Comprehensive training will be provided, yet prior experience in a call center, forex (fx), or technical support setting can prove advantageous.
• A customer-focused mindset is essential.
• Superior communication skills in English, both written and verbal, are imperative.
• Monday-Friday, with flexible morning clock-in hours between 8:00- 9:30 AM.
  
• Proficiency in computer usage, with a sound understanding of general computing.
• Capability to manage customers with composure and professionalism, even in challenging situations.
• Adeptness at multitasking
• Proficiency in additional languages is a plus
  
  To apply, please send your CV now to: sam.macaron@emeraldzebra.cy