Customer Support Representative, Limassol, Cyprus

Emerald Zebra is working closely with a CySec regulated Forex company and seeking to hire a Customer Support Representative to join their team in Limassol. This is a fantastic opportunity for someone who enjoys solving problems, building customer relationships, and working in a fast-paced environment.

Salary depends on experience: 24000 - 27600 EUR Gross/ Year

Working Hours: Monday to Friday | 9:00 AM - 6:00 PM (Onsite position)

Responsibilities:

Client Interaction & Support

• Respond to customer inquiries via email, live chat, and phone.
• Deliver accurate information about company products, services, and procedures.
• Handle customer concerns and complaints calmly and professionally.
• Verify and process client KYC documentation.

Issue Resolution

• Troubleshoot and resolve customer issues quickly and efficiently.
• Escalate complex or unresolved matters to relevant teams.
• Follow up to ensure full resolution and customer satisfaction.

Communication & Documentation

• Maintain accurate records of all customer interactions in CRM or ticketing systems.
• Contribute to internal knowledge bases and FAQs.
• Share customer feedback with teams to support continuous improvement.

Product Knowledge

• Stay updated on product features, service enhancements, and policy changes.
• Use product knowledge to proactively assist and guide customers.

Relationship Management

• Build trust and long-term relationships with customers.
• Enhance customer loyalty through effective communication and support.
• Identify opportunities to retain customers by offering appropriate solutions.

Requirements:

• BA Degree in any discipline
• Minimum 1 year of relevant experience in customer support, ideally within the online or financial services industry.
• Excellent computer skills and ability to navigate multiple systems.
• Fluency in Greek and English (additional European languages are an advantage).
• Ability to work on public holidays (additional compensation provided).
• Already based in Cyprus

If you are passionate about providing exceptional service and want to be part of a professional and supportive team, send your CV to marie.pavlou@emeraldzebra.cy