Operations Coordinator (Mandarin Speaking)

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 19 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Operations Coordinator (Mandarin Speaking)

Mandarin is essential for this role, especially to support the Client Relations Department in the China region, while Cantonese is an added advantage. Fluency in English is also crucial for effective communication with our diverse client base.

Reporting to: Country Manager (China)

Responsibilities:

• Cross-Department Coordination: Communicate and collaborate with various departments to ensure workflows are aligned and tasks are completed efficiently.
• Supervision and Support: Monitor the progress of work across departments, ensuring deadlines are met and providing support where needed.
• Platform System Updates: Maintain up-to-date platform systems with relevant data and changes.
• Client Requests and Complaints: Handle client inquiries, requests, and complaints, conducting timely investigations and delivering solutions.
• Payment Issue Resolution: Coordinate with customers and service providers to resolve payment issues through multiple channels.
• PSP Activity Oversight: Manage and monitor PSP activities, ensuring updates are made, and resolving deposit/withdrawal issues promptly.
• Risk Monitoring: Analyze activities to identify potential risks, ensuring compliance with risk management protocols.
• Monitor Toxic Order Flow: Track and analyze order flow to detect and address any toxic trading behaviors.

Candidate profile:

• Fluent or native Chinese (Mandarin)
• Upper-intermediate English verbal and written
• 2+ years of experience in operations or a related field
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Ability to work efficiently under pressure and in high-paced environments
• Strong problem-solving skills and attention to detail
• Proficiency in Microsoft Office tools, especially Excel
• Experience with payment service providers (PSPs) or risk management systems
• Understanding of the Forex market and trading operations

The offer:

• Welcoming, young and multicultural team with approachable leadership
• Continuous personal development, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Corporate parking (claimable if a slot is unavailable)
• Additional days for annual leave and medical visits

The application process will be handled directly by the client and include:

• Initial Interview with People Function (45 minutes to 1 hour): An opportunity to evaluate your alignment with our company culture and values.
• Final Interview with the Hiring Manager (45 minutes to 1 hour): A discussion to assess your fit for the role and the team.

****Eligibility: Open to residents of Malaysia with a valid work permit.****

To apply for this exciting opportunity, simply press the Apply button. Please INCLUDE your salary expectations and notice period on your CV.

For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.