Job Openings
Customer Support Agent
About the job Customer Support Agent
Customer Support Agent (Chinese or Spanish)
We are looking for a Customer Support Agent with proficiency in Chinese (or Spanish), Russian, and English to join our team at EMCD.io. As a key member of our support team, you will assist users in navigating our ecosystem, troubleshoot issues, and provide top-notch customer service.
Responsibilities:
- Provide support, training, and consultation to customers regarding the company's products, including Pool, Coinhold, Wallet, Exchange, P2P, and other new EMCD ecosystem products.
- Offer prompt assistance to customers in troubleshooting issues, identifying, localizing, and helping resolve mining equipment errors.
- Log and document customer-reported bugs and system malfunctions, ensuring smooth communication with users throughout the bug resolution process.
- Participate in weekly support team meetings to discuss challenges and improvements.
- Collect and document user feedback to improve the companys services.
- Listen to users and solve their issues (even those not directly related to EMCD) in a quick, clear, polite, and friendly manner, while adhering to company chat guidelines and processes.
- Handle Level 1 and Level 2 support requests efficiently.
Requirements:
- Previous experience in a customer support role (first-line support).
- Russian Native
- English Upper Intermediate (B2) or higher
- Chinese or Spanish Upper Intermediate (B2) or higher
Preferred Qualifications:
- Experience in the crypto industry (wallets, pools) with basic knowledge of blockchain and cryptocurrency principles.
- Familiarity with mining equipment and experience working with mining pools.
- Availability to work in evening and night shifts (UTC time zone) is a plus.
Why Join Us?
If you are passionate about digital finance and eager to shape the future of cryptocurrency products, we want to hear from you. Bring your expertise to our dynamic team and help drive our growth in one of the most exciting sectors of the digital economy.