QA Manager (CIS)

QA Manager is responsible for quality control of communications and processes related to the work of the sales department. The primary goal is to ensure that all customer touchpoints meet the companys high standards, including calls, written communication, scripts, materials, and the teams overall presentation. This role involves close collaboration with the Sales Enablement Manager and other departments to continuously improve the customer experience.

Role Description

• Communication Quality Control: Regular review of calls, messages, and other customer interaction channels to assess compliance with company standards.

• Script and Materials Analysis: Evaluation of the quality of sales scripts, presentations, and other tools, with recommendations for improvement.

• Sales Team Presentation Assessment: Review of public speaking, presentations, and interactions with clients at events and meetings to ensure quality.

• Social Media Audit: Monitoring and analysis of employees' professional social media profiles to maintain the corporate image.

• Appearance and Conduct Monitoring: Ensuring adherence to appearance standards and professional etiquette at offline events.

• Reporting: Preparing reports based on audits, identifying areas for improvement, and developing recommendations.

• Collaboration with Sales Enablement Manager: Working closely to implement initiatives aimed at enhancing communication quality and customer experience.

Requirements

• Minimum 2 years of experience in QA, quality audit, training, or a related role.

• Strong understanding of sales processes and client relationship principles.

• Skills in analyzing calls, written communication, and other forms of interaction.

• Ability to provide actionable recommendations for improving scripts and sales materials.

• Experience working with CRM systems and quality control tools.

• Excellent communication and analytical skills.

• Ability to work in a multitasking environment and handle large volumes of data.