Enduser Services Manager

Hey there! Were EMCD. Were building an ecosystem of crypto products Wallet, P2P, mining pool, and more to help people use money for creating, not just surviving.

Weve been in the market for over 7 years and are rapidly expanding our global presence. As our workload grows, were looking for another Enduser Services Manager to join our team.

What youll do:

Google Workspace Administration:

• Manage users, groups, security policies, Gmail, Drive, Meet, and other related services.
• Oversee Google Workspace integrations with external systems and ensure proper SSO authentication.

Technical Support:

• Resolve incidents related to security, access, and performance of Google Workspace, Slack, Bitwarden, and other platforms.
• Manage service requests in Jira Service Management including analysis, categorization, and routing of requests.

Documentation & Reporting:

• Prepare user guides and maintain the divisions internal wiki.
• Generate regular reports on the status and effectiveness of support operations and information security processes.

Endpoint Security:

• Manage mobile devices using MDM (policy configuration, troubleshooting).
• Participate in implementation and maintenance of DLP (Data Loss Prevention) systems: incident analysis, handling false positives, rule configuration.

IT/Security System Implementation & Maintenance:

• Assist in deploying new systems and configuring existing ones to meet organizational requirements.
• Automate routine processes to enhance efficiency.

What were looking for:

• Relevant degree in Information Technology or equivalent.
• At least 5 years of experience in IT/information security in a corporate environment.
• Solid understanding of network architecture; hands-on experience with networking protocols and technologies (TCP/IP, HTTP, VPN, etc.).
• Strong knowledge of Windows and MacOS (core components, OS commands, and services).
• Proven experience implementing, installing, and configuring security and IT solutions.
• Experience in developing and optimizing business processes for IT service delivery and end-user support.
• Hands-on expertise configuring alerts, notifications, and security/IT rules (DLP, IDM, IAM, MDM) to comply with organizational policies.
• Ability to provide technical support and consulting to non-specialists when required.
• Excellent self-organization skills for managing workload and prioritizing tasks effectively.
• Outstanding communication and interpersonal skills.
• Technical proficiency in English.

Nice to have:

• Experience managing corporate Google Workspace.
• Administration of Jira, Confluence, Jira Service Management.
• Knowledge of Python, PowerShell, or Google Apps Script.

What we offer:

• Remote-first culture work from anywhere;
• Competitive compensation in USD/USDT;
• Flexible schedule and a result-driven approach;
• Opportunity to lead and build high-load, global-scale systems;
• A team of professionals in blockchain and fintech;
• Growth opportunities in both technical and leadership tracks.