Account Manager (B2B)

About EMCD

EMCD is a global crypto-financial ecosystem providing infrastructure for businesses and individuals to manage digital assets efficiently. We help companies scale international payments, treasury operations, and crypto-fiat workflows through secure and compliant financial solutions.

As we continue to expand our B2B Payments business, we are looking for an Account Manager who will become a trusted advisor for our clients and partners, ensuring a seamless customer journey from onboarding to long-term growth.

About the role

Remote | Full-time

As an Account Manager B2B Payments, you will be the main point of contact for B2B clients and providers throughout the full client lifecycle: from onboarding and activation to growth, upsell, and long-term retention.

You will coordinate communication between clients, Compliance, Legal, Product, Engineering, Sales, and external providers to ensure smooth onboarding, stable operations, and business growth.

Responsibilities

• Own B2B client onboarding from handover to go-live.
• Guide clients through tiers, limits, KYB/KYC requirements, and upgrades.
• Coordinate Compliance, Legal, Product, Engineering, Sales, and provider interactions.
• Manage KYB/KYC blockers, limit increase requests, contracts, bugs, and escalations.
• Monitor and manage provider performance, SLA, pricing, coverage, and integrations.
• Identify upsell opportunities and prepare client context for Sales.
• Activate new products, tiers, and limits after deal closure.
• Collect, structure, and prioritize client feedback and product requests.
• Share customer insights with Product and close the feedback loop with clients.
• Build long-term client relationships and drive retention, growth, and satisfaction.

Requirements

• 3+ years of experience in Account Management, Customer Success, Partner Management, or other B2B client-facing roles.
• Experience in fintech, payments, crypto, SaaS, or financial services.
• Understanding of KYB/KYC, compliance-driven onboarding, and B2B payment operations.
• Strong communication and stakeholder management skills.
• Ability to coordinate clients, internal teams, and external providers.
• Structured approach to documentation, follow-ups, and escalation.
• Strong ownership, problem-solving mindset, and attention to detail.
• Fluent English.

Nice to Have

• Experience with crypto payments, stablecoins, fiat rails, custody, or digital asset infrastructure.
• Experience working with providers such as payment processors, KYB/KYC platforms, or compliance vendors.
• Experience with API-based products and technical integrations.

Why Join EMCD

• Work with a fast-growing international crypto-financial ecosystem.
• Influence the customer experience and directly contribute to business growth.
• Collaborate with experienced teams across Product, Compliance, Legal, and Engineering.
• Flexible remote-first environment.
• Competitive compensation and opportunities for professional development.

What We Offer

• Fully remote work
• Flexible schedule
• 20 paid vacation days + 12 additional days off
• 100% paid sick leave
• Learning and development support
• Opportunity to work on institutional-grade crypto investment infrastructure
• Fast-moving international team with high ownership culture

Join us and help businesses scale through the next generation of financial infrastructure.