Job Description:
Job: Techncial Support - Alarm Installation
Location: West Dublin, Ireland
Type: Permanent
Working Arrangement: 4 Days in the office
Salary: 40-45k EUR
What you would do as our Technical Support
We are seeking to expand our highly motivated Technical Support team with a skilled Support Engineer to provide technical support for our products. As a member of the Technical Support team within a busy, dynamic office environment, the primary objective will be to provide efficient telephone support our installer base.
You would also:
- Provide customer technical support to alarm installation engineers via telephone.
- Test hardware and software features of our equipment as they are being developed.
- Provide technical assistance to the Sales staff and other engineers as required and provide training to alarm installation engineers.
- Keep detailed records of call issues and solutions in a call logging system.
- Monitor SecureComm connections and report any incidents or outages in a timely manner and monitor and respond to email queries and website applications from alarm installers.
The skills and experience you need
We are looking for someone who:
- Has a good knowledge of intruder alarm system wiring and programming.
- Has excellent problem-solving skills.
- Has an engaging manner on the phone and have exemplary communication skills.
- Has excellent PC skills and an understanding of computer networking.
- Is a good team player with strong communications skills.
- Is educated to FETAC level 6 or equivalent in electric/electronic systems or similar field.
Full training will be provided on all systems and tools.
What we offer:
Were passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us heres what we have to offer:
- Learning and career development opportunities, whether its online learning, management training or enhancing your skills
- A competitive salary
- A dynamic working environment with a good team spirit where personal development and growth are highly encouraged