Job Description:
Job: Atlassian Admin
Location: London, UK
Type: Permanent
Salary: £70,000
Working model: hybrid (2 days around the Heathrow area)
We are looking for a talented Atlassian Admin role to support and enhance engineering and collaboration tools. The job is designed for a technical expert who can manage and configure tools like Jira, Confluence and ServiceNow while optimising workflows across various teams.
As the subject matter expert, you will integrate tools to streamline data flow, provide technical support and training and spearhead automation initiatives to boost productivity. Ideal candidates bring strong technical skills, a passion for process improvement and a collaborative mindset.
Required skills:
- Minimum of 5 years of experience working with engineering and collaboration tools in a technical or support role
- Strong proficiency in multiple tools, especially Atlassian (Jira, Confluence) and GitHub
- Scripting experience preferred to make bulk updates to tools
- Hands-on experience with code repository management (Git, GitHub, and/or GitLab)
- Experience integrating tools through APIs, plugins, or automation platforms
- Understanding of the software development lifecycle (SDLC) and agile methodologies
- Excellent communication and problem-solving skills
- Ability to lead projects independently and work collaboratively across teams
- Detail-oriented, with a focus on user experience and operational efficiency
- Strong product mindset, with a focus on value and data-driven decision-making
Key responsibilities & duties include:
Tools Expertise & Administration:
- Act as the subject matter expert for engineering and collaboration tools, especially Atlassian products (Jira, Confluence, plug-ins) and expertise in ServiceNow administration and backend
- Experience of administration of other engineering tools, such as GitHub, Mural, Figma, Snyk and other tools highly desirable
- Enhance and maintain these tools to ensure they meet the technical and functional needs of the organization
- Configure tools and manage integrations to streamline development, communication, and project management workflows
- Integrating, testing, and evaluating new apps to add to the suite of products we support
Integration & Automation:
- Integrate different tools and platforms to Jira and GitHub (e.g. plug-ins or CI/CD tools) to ensure smooth data flow and automation across the software development lifecycle
- Writing, testing, and executing scripts to make bulk changes to tools
- Identify and implement automation opportunities to improve workflows, reduce manual work, and enhance productivity
- Migrating users from other platforms onto our shared tooling
Support & Troubleshooting:
- Provide technical support to users across teams, troubleshooting issues with tools, integrations, and workflows
- Ensure proper training and onboarding for users and administrators to maximize the effectiveness of the tools
- Develop and maintain detailed technical documentation and best practices for the use of collaboration and engineering tools
Optimisation & Customisation:
- Collaborate with cross-functional teams to assess and optimize current tooling usage and workflows
- Customize tools to meet the unique needs of teams, including building custom reports, dashboards, and workflows
- Evaluate and recommend new tools or plugins based on team feedback and industry trends to continuously improve collaboration and project management
Process Improvement:
- Support agile methodologies and help teams adopt best practices for managing projects, code repositories, and continuous integration
- Assess current development and collaboration processes to identify gaps and propose improvements
For the role, it will also be important to have familiarity with continuous integration/continuous deployment (CI/CD) tools (e.g. Jenkins, CircleCI, GitHub Actions) and cloud platforms (e.g., AWS, Azure, GCP)
This is an exciting opportunity to join one of the largest businesses in their sector. They are going through a major transformation project and you will play a pivotal role in that change and growth. If you would be interested, please submit your CV to the link provided now to arrange a call to discuss the role.