Defects & Aftercare Manager | London | £60,000

Our client is looking for a maternity cover, site-based Defects Manager -12 months FTC - overseeing the daily management of the defects that are reported to the Customer Services Team across all For Sale developments within the portfolio, ensuring that good relations are maintained with the customers, their tenants and trade contractors.

The important part! 

• Salary £60,000 + bonus
• Generous pension scheme
• Cycle to work scheme
• Childcare voucher scheme
• Life assurance scheme
• Holiday flex scheme
• Season ticket travel loan
• Company rewards
• Private dental & healthcare

Main Responsibilities

• Oversee the close out of defects within the remaining apartments in warranty, any latent defects and new defects that arise at Southbank Place, working with the team and contractors to resolve all issues within a timely manner
• Oversee the management of snagging lists that are received by residents or their representative, ensuring the close out/management of all items prior to legal completion
• Assist in quality assurance checks of apartments, prior to handover from the contractor and to the purchaser
• Ensure that functionality checks are carried out in all unsold apartments prior to handover so that any issues can be rectified prior to customers moving in.
• Keep accurate records of apartments checked and issues identified
• Take ownership of issues and proactively look at alternative solutions where needed, to ensure the close out of all tasks
• Coordinate and oversee the resolution of complex defects at Southbank Place and assist where needed at Wood Wharf, working with all parties to ensure that the customer is kept well informed of progress
• Keep well documented updates on Salesforce, Sharepoint and Dome, ensuring that all communication is recorded accurately so that information can be seen and shared by all team members
• Raise any necessary purchase orders for contractors for works to be completed at our clients Estates in line with the set budgets for each site and provide invoices to accounts for payment to be made once works have been completed
• Host weekly defects meetings and attend weekly meetings
• Ensure all defects are recorded and uploaded on Dome and there is consistency in the way defects are managed across both sites

Essential

• An experienced, customer focused and well-presented professional with a hands-on approach
• The candidate must be extremely well organised, with exceptional written and verbal communication skills and be IT literate with the ability to learn new software with ease
• Experience working in a similar role is essential
• It would be highly desirable for the incumbent to have line management experience
• Experience of working in high-end residential is preferred

Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application