German Customer Service Representative

Industry: Engineering & technology

Position: Customer Service Representative

Department:  Call centre

Type: Full-time position

Location: Windhoek, Namibia

A global company strongly focused on engineering & technology, focused on propelling our innovative vision of embedded computing and IoT to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications. (supercars, self-driving tractors, patient monitoring systems, etc).

Products are sold to more than 3'000 industrial customers in over 70 different countries worldwide.

If you're interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, please consider the requirements. 

Strict requirement: Excellent German and English skills: reading, writing, speaking: Level C2 CEFR

Description

• daily contact with customers in German
• offering the best possible service for processing orders 
• in an international environment as a central interface to customers
• appreciate insight into the various customer segments and global locations
• precise work and excellent German communication skills in daily interaction with our global customer base

Roles & Responsibilities

• Ensuring optimal order processing to assure a great customer experience
• Receive, review, and process new orders based on customer purchase orders (POs)
• Creating order confirmations and releasing shipments of products to customers according to available stock
• Handling of product returns and respective credit notes
• Assure prompt follow-up of overdue (pre-)payments and double payments
• Follow up on diverse customer inquiries about prices, product lead times and tracking numbers
• Handle customer phone calls, English and German
• Manage the customer master data in the ERP system
• Proactively supporting the procurement team with the demand planning
• Supporting the logistics team with inbound and outbound deliveries
• Ensuring the best product availability by managing internal stock transfers between multiple warehouse locations

Skills

• Commercial degree/qualification or similar
• 2+ years professional experience in the areas of customer service and/or logistics
• Proactive, precise, and service-oriented way of working
• Organizational talent with excellent teamwork and communication skills
• High degree of independence and commitment
• Strict requirement: Excellent German and English skills: reading, writing, speaking: Level C2 CEFR
• Sound knowledge of Microsoft Office and ideally with an ERP system like Microsoft Dynamics 365
• Ability to find economic solutions to problems

What we offer

• A great agile and intercultural work environment, including flat hierarchies, an open-door policy, a focus on empowerment, joint responsibility, and mutual trust and support
• Working with a skilled, high-achieving, experienced, fun, international, and growing team with lots of opportunities to develop your professional career, take on further responsibilities, and grow with the company

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. 

ELITE ENCOURAGES YOU TO APPLY BY SUBMITTING YOUR DETAILED CV ON THIS CAREER PAGE. (SUPPORTING DOCUMENTS ARE NOT TO BE SUBMITTED AT THIS STAGE.)

Contact Janine for more details 083 7234150

Closing Date: 30th April 2025

Only shortlisted candidates will be contacted.