Head: Operations

Industry: Finance

Position: Head: Operations

Reports to: Managing Director

Type: Full-time position

Location: Windhoek, Namibia

A leading Namibian term-lender who provides term loan solutions to all permanently employed Government employees is looking for an experienced and confident leader to join their team.

Key tasks and responsibilities

• Analyze and identify potential problems and points of friction and work to find solutions to maximize efficiency and revenue in collaboration with the management team.
• Monitor industry trends, assess the competitive landscape and identify opportunities to expand or shift course in order to take advantage of changes in the market and opportunities for growth
• The jobholder is expected to make judgement calls which are not governed by standard operating procedures / processes and should therefore have a comprehensive knowledge of functional policies / legislation.
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures complying with legal regulations.
• Ensure timely fault reporting on all systems and follow up to ensure speedy resolution by respective vendors
• Co-ordinates the management of vendors providing security and maintenance services to the Company and ensures that all Service Levels Agreements are enforced and renewed / renegotiated as per company guidelines.
• Review all operational invoices and ensure they are submitted timeously for payment.
• Ensure that all budgeted projects are delivered on time and within budget.
• Manage service level agreements with applicable service providers to contribute to an always-on, always-available environment.
• Establishing and ensuring a fit-for-purpose customer service centre guaranteeing high-quality service and customer retention.
• Lead, mentor, and develop a high-performing operations team and foster a culture of collaboration, accountability, and continuous improvement.
• Providing business intelligence through the use of appropriate tools to improve the performance of the business.
• Promote the use of technology solutions that boost operational efficiency and enhance customer engagement and satisfaction.
• Other reasonable duties as may be assigned by the managing director

Bachelors Degree in Business Administration, Finance, or a related field

Knowledge and Experience

• 5 years experience in a similar field, in more than one relevant job
• At least 3 years experience on a management level
• Industry knowledge preferably in microfinance or financial services
• Knowledge and experience of relevant software applications including spreadsheets and operational management tools is essential.
• Knowledge of business principles is required.
• Strong understanding of micro-lending practices, regulatory requirements, and risk management.
• Proven proficiency in English and one of the indigenous languages of Namibia is vital.

ELITE ENCOURAGES YOU TO APPLY BY SUBMITTING YOUR DETAILED CV ON THIS CAREER PAGE. (SUPPORTING DOCUMENTS ARE NOT TO BE SUBMITTED AT THIS STAGE.)

Contact Janine for more details 083 7234155

Closing Date: 28th November 2024

Only shortlisted candidates will be contacted.