Retail Sales Manager

Industry: Telecommunications

Position: Retail Sales Manager

Department: Sales

Type: Full-time position

Location: Windhoek, Namibia

If you are a vibrant, energetic person, who likes challenges, who has a passion for the communications environment, and who wants to work for the leading communications and network company in Namibia, please apply if you meet the requirements below.

Roles and responsibilities:

• Sales Management:
  • Develop and implement sales strategies to achieve shop targets for sales growth and customer retention.
  • Monitor sales performance, analyse data, and take corrective actions to ensure targets are met.
  • Ensure that shops adhere to company sales processes and best practices.
  • Optimize sales performance, inventory management, and overall retail operations through data-driven decision-making.
• Customer Growth and Retention:
  • Develop and execute strategies to grow the customer base and increase subscriber numbers.
  • Implement customer loyalty programs, referral campaigns, and cross-selling techniques to enhance customer retention and drive sales.
  • Track customer growth metrics and adjust strategies to achieve desired outcomes.
• Staffing and Training:
  • Oversee staffing appointments, ensuring shops are adequately staffed with qualified personnel.
  • Develop and implement comprehensive training programs for shop staff, covering new tools, systems, mobile services, and fixed-line services.
  • Arrange support or provide direct support to shop staff to enhance their skills and performance.
  • Ensure staff awareness and readiness for product activations and launches.
• Franchising and Reseller Management:
  • Establish and manage relationships with franchisees and reseller agents.
  • Develop and implement support programs for franchisees and resellers to ensure their success.
  • Monitor the performance of franchise and reseller shops and provide guidance as needed.

The minimum requirements for the position are as follows:

• Strong leadership and management skills, with the ability to motivate and guide a team of retail sales professionals.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Strategic thinking and problem-solving abilities, with the capacity to develop and implement effective sales strategies.
• Data-driven mindset, with the ability to analyse complex data sets and derive actionable insights.

• Adaptability and flexibility, with the willingness to thrive in a fast-paced, dynamic environment.
• Proactive and innovative approach, with the ability to identify and capitalize on growth opportunities.
• Strong organizational and time-management skills, with the capacity to manage multiple projects and priorities simultaneously.
• In-depth knowledge of the telecommunications industry, particularly in the mobile operator space.
• Bachelor's degree in Business, Marketing, Sales, or a related field. A Master's degree is preferred.
• Proven experience (5+ years) in retail sales management, preferably within the telecommunications industry.
• Strong understanding of sales processes, customer retention strategies, and system optimization.
• Demonstrated ability to manage staffing, training, and development programs.
• Experience in managing franchising and reseller operations is highly desirable.
• Strong analytical skills and proficiency in data analysis tools and techniques.
• Excellent communication and presentation skills, with the ability to convey complex information effectively.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Valid drivers license.

ELITE ENCOURAGES YOU TO APPLY BY SUBMITTING YOUR DETAILED CV ON THIS CAREER PAGE. (SUPPORTING DOCUMENTS ARE NOT TO BE SUBMITTED AT THIS STAGE.)

Closing Date: 10th September 2024

Only shortlisted candidates will be contacted.