Technical Support Representative

Company: Elevate Calls Inc.

Position: Tech Support Specialist

Job Description:

We are currently seeking a dedicated and experienced Tech Support Specialist to join our team. As a Tech Support Specialist at Elevate Calls Inc, you will play a crucial role in providing exceptional technical support to our customers, particularly focusing on alarm.com products and services.

Responsibilities:

• Provide prompt and efficient technical support to customers via phone, email, or chat channels.
• Troubleshoot and resolve technical issues related to alarm.com products and services.
• Assist customers with system setup, configuration, and troubleshooting.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Document customer interactions and resolutions accurately in our support ticketing system.
• Stay updated on alarm.com products, services, and industry trends to provide informed support to customers.

Requirements:

• Proven experience in technical support, preferably in the security industry.
• Proficiency in alarm.com products and services is essential.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Attention to detail and a commitment to providing exceptional support to customers.

Preferred Qualifications:

• Certification or training in alarm.com products and services.
• Experience with other security systems and technologies.
• Familiarity with CRM software and support ticketing systems.

How to Apply:

If you meet the above requirements and are passionate about delivering top-notch technical support to customers, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role to jobs@elevatecalls.com