Job Openings
Officer, Reconcile and Dispute
About the job Officer, Reconcile and Dispute
Job Responsibilities
- Perform the reconciliation between Internet Baking, Mobile Banking customer, merchants, core banking and third parties
- Resolve the dispute cases based on the resolution of dispute policy and claim resolution process
- Support Call Center Agent, Operation Team, Finance Team on Complaint handling from customers to inform dispute resolution or ask for information and supporting document
- Proactive to solve dispute cases from related parties (Customers/Agents/Merchants/Third parties)
- Report on urgent cases if need to be fixed/update to comply with Bank Policy and procedure with timely manner
- Participate in Merchants/Agents training on E-Channels product policy and procedure
- Participates the investigation of fraud, reconciliation, dispute case and provide the recommendation to Fraud Officer
- Any other related tasks may be assigned from supervisor or line manager from time to time
Job Requirements
- At least 2 year(s) of working experience in the related field is required for this position.
- Ability to prioritize effectively and work t tight deadlines
- Ability to work autonomously as well as part of a team
- Sound problem solving skills with high flexibility
- Ability to manage many tasks at the same time, identify the issue with resolution skill, and self-motivated and committed to work under pressure
- Fluency in English both written and speaking and Chines is advantage
- Good knowledge of banking or financial industries with E-Channels product
- Strong abilities to work as a team member and work independency
- Perform the reconciliation between Internet Baking, Mobile Banking customer, merchants, core banking and third parties
- Resolve the dispute cases based on the resolution of dispute policy and claim resolution process
- Support Call Center Agent, Operation Team, Finance Team on Complaint handling from customers to inform dispute resolution or ask for information and supporting document
- Proactive to solve dispute cases from related parties (Customers/Agents/Merchants/Third parties)
- Report on urgent cases if need to be fixed/update to comply with Bank Policy and procedure with timely manner
- Participate in Merchants/Agents training on E-Channels product policy and procedure
- Participates the investigation of fraud, reconciliation, dispute case and provide the recommendation to Fraud Officer
- Any other related tasks may be assigned from supervisor or line manager from time to time
Job Requirements
- At least 2 year(s) of working experience in the related field is required for this position.
- Ability to prioritize effectively and work t tight deadlines
- Ability to work autonomously as well as part of a team
- Sound problem solving skills with high flexibility
- Ability to manage many tasks at the same time, identify the issue with resolution skill, and self-motivated and committed to work under pressure
- Fluency in English both written and speaking and Chines is advantage
- Good knowledge of banking or financial industries with E-Channels product
- Strong abilities to work as a team member and work independency
- Basic knowledge of
information technology/accounting