Sales Manager, SME

KEY RESPONSIBILITIES

• Contribute directly to the sales, profitability and business growth of the branch / bank.
• Identify business opportunities from retail, high net worth and institutional clients including business referral to management.
• Introduce, promote, market all Banks products & services inclusive loans or deposits products, bankcard, fee-based transaction services, electronic service delivery channels & etc.
• Achieved the business sales target, i.e. loans or deposits target.
  Expand the clientele based through networking, business referral, constant follow-up, cold - calls & etc.
• Attend to all customer enquiries, feedback, complaints on banks products & services.
• Ensure complaints are resolved expediently and to customers satisfaction.
• Attend & assist to customer needs in banks products & services application.
  
• To collect and prepare all required documents / information from customer for all products
• including deposits & loans application and timely closure of business deals & in compliance with banks regulated policy.
• To lead a team of Associate Sales & Marketing when assigned.
• To compile & prepare simplified CA & related documents to expedite loans application process turnaround time.
• To keep track of own or team sales performance and prepare individual or team business performance reporting.
• Assist in formulating & implementation of business development strategy of the branch / bank including marketing / promotion planning, campaign / road show organizing & etc.
• Lead & participate in business development, marketing, promotion campaign & activities.

REQUIREMENTS (Qualification/Experience/Skills)

• Degree holder or CCP with 4 years related loans & credit experience or secondary school and Diploma holder with at least 6 years related loan & credit / banking experience.

Professional Accreditation:

• Banking products & service, lending & credit knowledge.
• Business development, sales & marketing skill
  
• Strong networking, communication & interpersonal skill
• Understanding of loans products & loan industry market knowledge.
• Business oriented customer service skill
• Client and financial profiling skill
  
• Analytical and negotiation skill
• Problem solving & decision making skill