Senior IT Specialist - Store Solution

Job Contents:

Categories of Accountabilities:

Strategic Planning & Implementation

(Developing strategic and operational plans for the work group, managing execution, and measuring results.)

KEY Accountabilities:

• Business analysis and logic design plan to ease user functionality.
• Project management and action plan
• Work with supplier, and service contractors to ensure service quality.
• Support and ensure all IT equipment setup for new store are readiness and deployed and installed on the project timeline.
• Training to the staff and project hand-over and service after hand-over.

Operation Management

(Managing & monitoring daily operations in the department according to defined systems/ procedures)

• Maintain and setup mit POS system both software and hardware.
• Maintain internet connection, ELV system, CCTV system, and Wi-Fi managed system.
• Maintain network connectivity, computers client and servers, and printing system.
• Maintain MONP system both software and hardware.

Business Development

(Exploring & developing new business/ products/ brands)

• Design/develop new system logic on functionality.
• New service integration with business partners such banks and/or payment gateway.
• RPA and automation design and implementation.

Business Partnerships

(Providing functional expertise and executing functional responsibilities to other stakeholders & partners

• Implement and support new change request development and coordinate with all stakeholders.
• Primary contact on IT operation and store solution platform for service contractor and facilitate system enhancement/requirement with local/oversea vendor

Customer Service

(Providing service to internal customers)

• Provide functional service support to core users on IT operation and store solution system platform.
• Troubleshoot functional issues with proper guidelines and documentation.
• Establishment the functional document and business requirement gathering.

Project/ Event Management

(Planning, organizing, delivering & controlling projects/ events with start & end dates)

• Coordinate between business owner and service contractor on IT operation and store solution system project.
• Manage resource planning, scope of work defining and budgeting for IT operation and store system solution development milestone.
• Manage the IT solution buy-in plan for operational business support.

Staff Supervision & Development

(Providing partners with coaching, feedback, and developmental opportunities and building effective teams)

• Provide training and solutions to business users.
• Coach, develop and lead the team to increase service support level agreement.
• Allocate resources, training plan, and team development milestone.
• To research, to explore, and to share for self-development and team development.

Administration & Operational Tasks

• Manage documentation of IT operation support and store solution platform in proper manner for each specific revised version
• System logic/flow diagram and application module must be well maintained

Qualifications and Experience:

Minimum Relevant Work Experience (Yrs):

• 5 yrs in development, customization, operation, and hands-on experience in IT system setup and store system setup (POS system, integration system, ELV/CCTV

Minimum Supervisory Experience (Yrs):

• 3 years