Manager, IT EBS

Job Responsibilities:

• Ensure that the team works collaboratively within the operations and across the whole organization and involves the ATM Core team to implement ATM and other payments platform projects
• Manage, monitor, and report ATM and other e-channels' availability and stability
• Daily operation support, including user management (user creation, editing, and deletion), technical support, reporting, EOD, and import or export of file
• Implement configuration and parameter setting in CMS and Terminal
• Manage and control ATM and other e-channels standard security, policy, procedures, and guidelines to ensure ongoing platform security maintenance
• Work with core banking team for report consolidation, process flow, and troubleshoots support
• Work with the DBA team to upgrade and test switching systems as required from software vendors to ensure that software is up to date with security compliance
• Work with the business department to develop products, reports, testing, and other services with ongoing business requirements
• Work with CMS vendor to test new products and fix the issue
• Gain internal and external teams commitment to resolve the problems and tackle the root cause
• Develop and amend user manual/internal process of ATM/POS and other e-channels
• Coordination with business department response to ATM compliant, security, issue and other services related
• Ensure ATM service management standards are met with service management processes are followed
• Work with the risk department to manage disaster recovery and business continuity plan to ensure compliance with all systems and alignment with ongoing business requirements
• Develop the report to support all existing systems (Backend and Frontend)
• On-time support troubleshooting on reports and related in-house systems
• Provide leadership, direction, or support for subordinates, both direct and indirect, based on their commitment and competency
• Provide time to coach subordinates to ensure the establishment and attainment of their development goals

Job Requirements:

• Bachelors degree in computer science or equivalent
• At least 5 years in relevant work/management experience with payment brands and core banking system/ host-switch
• Good knowledge/experience of card product, ATM and CSS management
• Coding skills (VB, DOS batch files, Microsoft Windows scripting, XML, AutoIT, PL/SQL)
• Hardware skills (PC and preferably ATMs if possible with knowledge or history of working with electro-mechanical devices)
• Operating Systems: Microsoft Windows Experience in writing procedures, manuals, and drafting reports
• Basic knowledge of system software infrastructure
• Strong troubleshooting and problem-solving skills
• Working knowledge of software distribution and installation/support, hardware infrastructure
• Basic knowledge of application delivery, including release management, computer operations
• Knowledge of the message process flow of the transaction from ATM/POS

• Knowledge of HSM