Store Manager

Department: Operations

Reports To District Manager

Job scope

The Manager, Store is responsible for financial and operational success of the store including meeting revenue and profit targets, and customer service standards of the Company.

Summary of essential job functions

• Manage store operations.
• Lead and supervise a team of Assistant Managers, Store, Supervisors and Crew.
• Ensure that the store has adequate resources (including manpower and inventory) for daily operations through effective and efficient duty roster planning, manpower deployment and stocks ordering.
• Maintain guidelines of food preparation to ensure that desired quality and standards are achieved.
• Coach staff in providing excellent service experience to all customers.
• Handle all customer queries and feedback in a professional and timely manner.
• Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines.
• Ensure that policies and standard operating procedures are strictly adhered to.
• Handle selection and recruitment of staff.
• Monitor work performance of all staff and enforce discipline when necessary.
• Ensure on-the-job training is conducted for all staff.
• Check on supplier operations and provide feedback to the Supply Chain Department if necessary.

Minimum requirements

• GCE O level.
• At least 5 years of working experience in a similar capacity in the food and beverage industry (experience in Japanese cuisine will be an added advantage).
• A natural leader, highly communicative and self-motivated to lead and motivate staff.
• Quality-driven with good understanding of local food and beverage trends.
• Trained eye for detail and customer centric.
• Ability to work in a fast-paced environment.