Manager, IT Operations

Leadership 

• Manage a team of 3 operators 
• Planning and scheduling of 24/7 system monitoring 
• Work closely with Head/Deputy Head of IT for the well-being of the team

IT Support 

• Perform Daily Batch Run 
• Monitor all IT System 24/7 
• Ensure network and components system health 
• Ensure prompt and efficient provision of IT support based on assigned task 
• Oversee contingency plans and ensure their compliance 
• Ensure IT assets are protected and secure

Application Support 

• Work with project and application teams to provide network and system provisioning to support the projects
• Assist in the migration of applications based on end-user needs and business rationale 
• Assist team lead to write and table committee papers as required
• Write Memos to authorize procurements 
• Write Memos to get deviation approvals where required 
• Work with project teams to support migration when needed

REQUIREMENTS (Qualification/Experience/Skills)
Formal Education:
Bachelors degree in Computer Science, Information Technology, Computer Engineering or relevant engineering domains.

Preferred level of Experience (by years/function/industry): 

• 2 years in a managerial role 
• 1-2 years of experience in IT Support or similar role 
• Detailed technical knowledge IT network and applications 
• Experience with mobile, web applications and server-side application support 
• Understanding and Experience of working in an agile, fast-paced environment 
• Experience working in a Scrum Team is an advantage Experience with cloud platforms is an advantage