Operations Manager

Job scope

The operations manager is responsible for the management and operational aspects of the department, ensuring the productivity and profitability of the business of International F&B brand (MX Caterers (Cambodia) Co., LTD.)

Summary of essential job functions

• Manage and oversee the entire operations of (MX Caterers (Cambodia) Co., LTD.)

• Mange market intelligence & collating market information to ensure competitivities of MXs products and services.

• Assess Cambodia market potential for strategic development & business expansion to determine the feasibility of expanding (MX Caterers (Cambodia) Co., LTD.)s through detailed business analysis.

• Develop commercial strategy and cope of business opportunities.

• Identify unmet market needs or other industry opportunities to develop innovative branding & efficiency-enhancing strategies

• Strategize, develop & implement business initiatives to achieve its key result metrics to align with the Brands larger regional business strategy.

• Drive operational strategies to achieve business goals, market expansion & financial targets.

• Oversee all day-to-day operations all retail outlets, including facilities, products & manpower.

• Monitor financial performance vs. budget, identify areas for improvement & take corrective actions when necessary.

• Proactively enhance & finetune existing operational capabilities to improve quality, increase productivity/profitability & efficiency.

• Develop & implement strategies to attract, engage, and retain operational staff to ensure smooth execution of retail operations.

• Train & develop a high-performing operations team.

Requirements

• Degree/Diploma in Business Administration or Finance/Accounting

• Must be conversant in English & Cambodia to converse with regional stakeholders from different countries.

• Minimum 10 years of F&B operations experience. Prior experience in Japanese F&B operations is advantageous.

• Ability to analyse data, identify & mitigate potential gaps.

• Solid financial acumen, including budgeting, forecasting, and financial analysis.

• Strong leadership and team-building skills, with the ability to train develop & mentor a high-performing core team.

• Excellent communication and interpersonal skills, with the ability to engage with customers, staff & stakeholders at all levels.

• Relocation mobility beyond Cambodia may be required as MX continues to expand within Cambodia.

• Independent, resourceful and results driven.