Job Openings
Head of Claims
About the job Head of Claims
Duties and Responsibilities:
- To work on Staff Training Project, Departmental SOP, Workflow Review and quality control for both Claims and Underwriting Departments.
- Set up an effective departmental structure, logical & smooth workflow and efficient claim procedures
- Manage and supervise claim supervisors to assess and settle claims in respect of effective corporate claims philosophy (plan and set up the effective and valuable added services for
- consumers).
- Ensure to effectively manage and motivate the claim staff.
- Set up an efficient administrative support and record-keeping.
- Check and approve all claims within the own authority and will get the approval from the upper level if it is beyond the authority.
- Analyze claim data in order to monitor tightly the claim trend and also keep timely alert to the involved departments the claim experiences or other relevant information.
- Control and monitor tightly internal cost of running department and claim costs.
- Plan claim projection and budget for the department.
- Be involved with preparing Business Plan or Business Strategy for the whole operation.
- Provide claim training program in-house to claim staff.
- Prepare monthly and annually claim report to the management team.
- Provide the presentation about the claims procedure to clients.
- Be involved with preparing marketing plan and strategy for insurance products.
- Others jobs related to the Claims Department or the Company.
- Other tasks as assigned by CEO.