Deputy Head of Property

Job Descriptions:

• Supervise work at all levels and departments, which includes Customer Service, Bookkeeping, Housekeeping, Facilities maintenance, IT, Admin & HR, Security, Leasing & Marketing, Fitness Club, and so on, and set clear objectives/goals;
• Plan activities and allocate responsibilities as well as develop standard operation procedures for all departments to achieve the most efficient operating model;
• Handle office space, commercial space, shop house and apartment leasing duties. Develop and implement an intuitive and efficient marketing strategy to promote the services of Olympia City in order to maximize the monthly revenue;
• Oversee condo/property handover activities to ensure customers satisfaction. Work closely with housing sales department, construction department, and sub-contractors to solve all problems during the handover process;
• Maintain good relationships with tenants/co-owners. Promote good will, provide high-quality service, and solve out complaints and fulfill customers needs effectively
• Develop and implement plans and procedures covering building cleaning, security, landscaping, fire safety, utilities, public areas, as well as maintenances of all buildings facilities;
• Develop proposals to initiate work and capital projects and oversee the timely construction of these projects;
• Negotiate, evaluate and administer service contracts for all suppliers and vendors;
• Maintain Property Management Databases;
• Solve accounts receivable problems which include late fees, defaults, and disputes;
• Review of monthly, quarterly and annual financial reports;
• Manage budgets/expenses plan, analyze and interpret financial information and monitor sales and profits, and perform operational cost control efficiently;
• Manage and develop the Property Operations team and staffs with regard to performance appraisal, staff development, and team development, engagement and communication.
• Other tasks to be assigned by Top Management.

Job Requirements:

• Masters Degree of Business Administration, Tourism and Hospitality, or other related fields;
• At least 7 years of work experience in the field of Real Estate/Property Management or Hotel Management;
• At least 3 years of work experience being involved in the management level;
• Have good knowledge of hotel operation management, Cambodian Labor Law, Hotel and Property Management Law and Regulation;
• Ability to effectively communicate both orally and in writing with peers, managers, and clients;
• Demonstrate ability to influence people such as stakeholders, tenants, and employees;
• Strong organizational and interpersonal skills.