Officer, IT Operation Support

Job Responsibilities

• Providing software application support under the supervision of the Senior Engineer.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.
• Test in-house system after released on UAT
• Simulation cases that are happened in the core banking system
• Review user management in the core banking and in-house systems
• Provide on-call, remote support, and electronic medium as required to support the users
• Prepare user guides for all system users
• Monitor ATM terminals, Servers, and Network devices

Job Requirements

• A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar
• Demonstrable experience as an application support engineer in a related field
• Knowledge of Relational Databases such as Oracle, MS SQL Server, MySQL, PostgreSQL
• Basic knowledge of Linux commands
• Basic knowledge of Computer Networking
• Basic knowledge of Computer Server
• Knowledge of front-end and back-end programming languages, such as SQL, C++, Javascript, Java
• Ability to manage code migration, document configuration changes, and monitor performance
• Exceptional ability to provide front-end support to internal departments and web-based clients
• Ability to determine the causes of application errors and repair them
• Good communication skills
• Capability to work independently, creatively and Good teamwork

• Work at night shift