Application Support Engineer

 Descrrption

To setup and maintain network infrastructure and digital application support. Perform system administration related duties including implement, maintain, and support (and retire/refresh where required) all locally hosted (On premise, and Cloud) network:

• Maintain and ensure network components running in SIT/UAT/production are in a healthy state; Analyze and maintain network component to meet local operational needs;
• Provide day-to-day support for network and telephony components;
• Participate in the setup of test environments to ensure business can do their enhancements and new projects testing for assign applications.

PERFORMANCE INDICATORS (KPIs)

• IT Operational SLA
• Compliance, Audit, Risk related rating for IT
• Regulatory and Compliance initiatives
• Meeting project timeline and budgets
• Training and skills upgrading
  

Job Responsibilities

IT Support

• Ensure network and components system health
• Ensure prompt and efficient provision of IT support based on assigned task
• Oversee contingency plans and ensure their complian
  
• Ensure IT assets are protected and secure

Application Support

• Work with project and application teams to provide network and system provisioning to support the projects
• Assist in the migration of applications based on end-user needs and business rationale
• Assist team lead to write and table committee papers as required
• Write Memos to authorize procurements
• Write Memos to get deviation approvals where required
• Work with project teams to support migration when needed

Other Responsibilities

• Participate in fortnightly IT Steering Committee meeting
• Maintain and keep up to date knowledge base, documentation, SOPs, and operations manual
• Task as assigned by supervisor

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or relevant engineering domains.
• 1-2 years of experience in IT Support or similar role
• Detailed technical knowledge IT network and applications
• Experience with mobile, web applications and server-side application support
• Understanding and Experience of working in an agile, fast-paced environment
• Experience working in a Scrum Team is an advantage
• Experience with cloud platforms is an advantage