Manager, Card Business Operation

• Be responsible for cardholder transaction reconciliation against the authorized message
• Ensure the settlement message from MasterCard are correctly process or post to the relevant cardholder account
• Involve system setup and process to facilitate transaction authorization in conjunction with risk management
• Be responsible for card personalization with third-party vendor based on a predefined chip card or magistrate to produce and deliver bankcard to branch/customer
• Be responsible for chargeback and retrievals
• Create user manual, product policy and product feature
• Be responsible for card centre operation process improvement
• Handle and resolve cardholder problems, queries and complaints at branch, over the phone and email
• Train new product to all Phillip Bank’s staff
• Manage all related customer data entry into all related system after an application for a new card account is approved
• Manage and make sure NRI and lost/stolen card transaction can be protected and detected as early as possible to protect customer and bank
• Manage transaction fraud, merchant fraud, cardholder and employee fraud monitoring
• Responsible for specific card business project implementation with all related stakeholder
• Perform other duties assigned by managements.

• Bachelor degree in MIS or Business Administration
• At least 5 year (s) of working experience in the related field is required for this position
• Required language(s): English and another language will be a plus
• Previous experience with Visa, MasterCard or UPI business development
• Previous experience of managing card operation
• Previous experience of managing card system implementation
• Sound problem solving skills with high flexibility
• Fluence in English both written and speaking and Chinese is advantage
• Good knowledge of information technology and baking product