***Positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.***

Our client, Dot Works Puerto Rico, is looking for a Order Fulfillment Specialist.

Job Title: Order Fulfillment Specialist

Location: Manatí, Puerto Rico

Company: Dot Works (a division of Dot Ai)

Employment Type: Full-Time

About Dot Works

Dot Works is the manufacturing and production arm of Dot Ai, dedicated to designing and producing cutting-edge tracking devices that power our intelligent asset tracking solutions. As a key part of Dot Ais ecosystem, Dot Works ensures the highest standards in product development, quality control, and innovation.

Our team operates in a fast-paced, solution-driven environment where precision and efficiency are at the core of everything we do. By seamlessly integrating hardware production with Dot Ai's cloud-based, AI-enhanced tracking technology, we enable businesses to optimize operations, gain real-time visibility, and make data-driven decisions without the need for costly infrastructure.

At Dot Works, we are committed to advancing IoT technology through excellence in manufacturing, ensuring our customers receive reliable, high-performance solutions that drive smarter asset management.

Job Summary

We are seeking an Order Fulfillment Specialist to join our team. This role will be responsible for overseeing the entire order fulfillment process, from receiving and processing orders to ensuring accurate and timely shipments. The ideal candidate will be highly organized, detail-oriented, and able to work efficiently in a fast-paced environment.

Key Responsibilities

• Process incoming customer orders and ensure they are fulfilled accurately and on time.
• Coordinate with production, inventory, and shipping teams to ensure timely order processing and delivery.
• Verify product availability, manage stock levels, and communicate any discrepancies or shortages.
• Generate and maintain shipping documentation, including labels, packing slips, and tracking information.
• Communicate with customers regarding order status, shipping updates, and any
  potential delays.
• Ensure that orders are packed securely and according to company standards.
• Perform regular inventory checks and assist with stock replenishment as needed.
• Handle returns and exchanges in accordance with company policy.
  
• Collaborate with the logistics team to optimize the shipping process and reduce lead times.
• Maintain accurate records of orders, shipments, and inventory levels.
• Continuously improve processes to enhance order fulfillment efficiency and customer satisfaction.

Qualifications

• High school diploma or equivalent required; degree in logistics, business, or related field is a plus.
• 2+ years of experience in order fulfillment, warehouse operations, or logistics.
• Strong organizational and time-management skills.
• Excellent attention to detail and ability to handle multiple tasks simultaneously.
• Proficiency with order management systems and Microsoft Office (Excel, Word, etc.).
• Ability to work independently and as part of a team.
• Good communication skills, both written and verbal.
• Bilingual in English and Spanish preferred.
• Physical ability to lift and move products as required.

***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island.***