IT Support Specialist (MX)

Job Title: IT Support Specialist

Location: Remote (EST Time Zones)

About the Company

Elastyc is dedicated to matching job seekers like you with the right opportunities. Our platform uses advanced AI technology to connect with companies actively looking to hire, ensuring that your skills and experience are aligned with the roles you're interested in. We streamline the hiring process matching you to the right job faster and more efficiently. Let Elastyc help you discover your next career move and connect you with companies that are just the right fit.

About the Position

Elastyc is representing a dynamic, privately held company in the insurance industry. With decades of experience, they pride themselves on their independence, which enables them to prioritize clients, support their teams, and contribute to the community. With a global presence and thousands of professionals, their associates are empowered to make a positive impact every day.

Job Responsibilities

• Provide technical support to IT users through phone, onsite assistance, and problem resolution, ensuring timely issue resolution in collaboration with the appropriate team.

• Perform installation, maintenance, troubleshooting, and support for client/server systems, software, and network hardware.

• Assist end users with computer operations, peripherals, and software applications, ensuring smooth functionality and support.

• Coordinate software, hardware, and systems applications with users and management to align with business needs.

• Handle and coordinate all desktop IT requirements, including hardware/software troubleshooting, replacement, installation, configuration, and user administration.

• Document and route incoming IT requests, escalate tickets when necessary, and ensure help desk processes are followed.

• Move, add, and update desktop and network equipment as needed.

• Provide user training, consulting on IT systems, and exceptional customer service in line with company philosophies.

• Support the IT department's goals and assist in developing short and long-term objectives and strategies.

• Stay informed about new systems, software capabilities, and technological advances.

• Perform other IT-related duties as assigned.

Qualifications:

• Bachelor’s Degree in Computer Science or related field, or equivalent education/experience.

• At least 2 years of experience in computer hardware/software, with a focus on workstations, networking, client/server systems, and problem diagnostics.

• Strong project management, time management, initiative, and interpersonal skills.

• Ability to meet deadlines, attend required meetings/training, and travel by automobile/aircraft.

• Ability to work outside normal business hours as needed and to operate office equipment such as computers, copiers, and calculators.

Language Skills: Fluency in English is required.

To help us process your application quickly, please submit both your resume and an introduction video in English.

Salary Range: up to 2,800 USD/mo

Work Schedule: Monday to Friday, 9:00 AM to 05:00 PM (EST).