Tier 1 Technical Support Engineer

Job brief

We are seeking a Software Engineer to execute the full lifecycle of the product development, by programming well-designed, efficient, and testable code that meets specifications.

Responsibilities

• Provide technical support and troubleshooting for clients via chat, email, or ticketing systems
• Handle system issues, networking problems, and basic administration tasks
• Document and escalate issues when necessary
  Collaborate with team members to deliver excellent service and fast resolutions

Requirements

• 1-2 years of experience in a technical support, NOC, or IT helpdesk role
• Basic understanding of networking and system administration principles (bonus if you’ve started CCNA/CompTIA)
• Experience with Salesforce or other CRM/ticketing platforms
• Familiarity with Linux systems and command line interface (CLI)
• Willingness to work shifts (if applicable) and participate in on-call rotation
• Customer-oriented mindset calm under pressure and focused on solutions

Advantages

• Exposure to cloud environments (AWS, GCP, or Azure)

• Familiarity with maritime technologies or remote systems