Sales and Operations Specialist

Position Summary

The Sales & Operations Specialist is responsible for supporting daily sales activities and operational processes to ensure efficient business operations and an exceptional customer experience. This role serves as a key liaison between customers, sales, and internal departments by coordinating orders, maintaining accurate records, resolving inquiries, and contributing to process improvements. The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

Job Responsibilities

• Support daily sales and operational activities to ensure seamless business operations.
• Respond to customer inquiries professionally via email, phone, and other communication channels.
• Process customer orders, quotations, invoices, and related documentation accurately.
• Maintain and update customer information, sales records, and CRM databases.
• Coordinate with internal departments to ensure timely order fulfillment and services

Qualifications

• High school diploma or Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field.
• Experience in sales support, operations, customer service, or a related role is preferred.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and time management abilities.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong problem-solving skills and a customer-focused approach.

Preferred Skills

• Customer relationship management
• Sales support and coordination
• Operational planning and organization
• Data entry and reporting.