Operations Associate

edamama is the #1 online-to-offline (O2O) platform focused on products and services for parents and families in the Philippines! We're a mama-led company (with dads, aspiring parents, and kid-at-hearts on board too!) on a mission to make parenting easier. Think content, commerce, and community wrapped up in one supportive space. We've reached another milestone in 2023 when we started to branch out into retail aiming to have 100 stores in the next 5 years!

What You'll Do

• Marketplace & Retailer Support
  • Assist in the daily operations of sales channels, including product specifications and listings, promotions, and customer service coordination.
  • Provide operational support to address online marketplace and offline retailer concerns, such as inventory levels, order fulfillment, and promotional setups.
  • Assist in onboarding of the brand in new marketplaces or retailers, ensuring compliance with requirements.

• Product Development and Operations Coordination
  • Collaborate with relevant departments to compile and submit required paperwork for applications, certifications, customs, retailer and marketplace requirements.
  • Support the team with international supplier relations, including order placement and payment processing.
  • Coordinate with logistics providers and freight forwarders for cross-border shipments, customs clearance, and delivery.
  • Coordinate with warehouses to ensure inventory is updated and properly managed.
  • Address any delays or issues promptly to minimize impact on operations.

• Cross-functional Coordination
  • Act as a liaison between product development, marketing, and sales teams to align operational needs with strategic goals.
  • Collaborate with channel managers to ensure smooth execution of campaigns, launches, and promotional activities.
  • Maintain clear communication with external stakeholders, including suppliers, logistics providers, and retail partners.

• Administrative Support
  • Maintain organized records of team documentation, including regulatory files, purchase orders, and project timelines.
  • Assist with the preparation of presentations and reports for internal and external stakeholders.

What We're Looking For

• Bachelors degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• 2+ years of experience in sales, retail, or operations, preferably in consumer goods or e-commerce.
• Familiarity with e-commerce platforms (e.g., Shopify, Shopee, Lazada, TikTok) and retail operations.
• Strong organizational and multitasking skills, with a high level of attention to detail.
• Proficiency in tools such as Microsoft Office and Google Workspace
• Must be willing to work on a hybrid work set-up in Makati