E-commerce Administrator

E-commerce Administrator
Location: Johannesburg 

About the Role:
We are looking for a detail-oriented and proactive E-commerce Administrator to oversee the day-to-day operations of our online store. This role is essential in ensuring a seamless customer experience, managing product listings, and maintaining the overall functionality of our e-commerce platform.

Responsibilities:

• Product Management:
  • Upload, update, and maintain accurate product information, descriptions, pricing, and images across the e-commerce platform.
  • Monitor inventory levels and coordinate with the supply chain team to prevent stockouts or overstocking.
• Platform Management:
  • Ensure the e-commerce site is functioning correctly, troubleshoot issues, and liaise with technical teams for resolutions.
  • Optimize the user experience by maintaining site navigation, search functionality, and overall usability.
• Order Processing:
  • Manage the order lifecycle, including processing, fulfillment coordination, and monitoring shipping and delivery statuses.
  • Resolve customer issues related to orders, returns, and refunds in a timely and professional manner.
• Performance Monitoring:
  • Track and analyze key metrics, such as traffic, conversion rates, and sales performance, providing regular reports and insights.
  • Identify opportunities to improve site performance and implement optimizations.
• Promotions & Marketing Support:
  • Collaborate with the marketing team to implement promotions, discounts, and special offers on the platform.
  • Ensure the website reflects current campaigns, product launches, and seasonal updates.
• Customer Support:
  • Address customer inquiries and feedback promptly, maintaining a high level of service and satisfaction.
• Compliance & Security:
  • Ensure the platform complies with relevant data protection and e-commerce regulations.

Qualifications:

• Bachelors degree in Business, Marketing, IT, or a related field.
• 2+ years of experience in e-commerce administration or a similar role.
• Strong proficiency in e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and familiarity with CMS tools.
• Knowledge of basic SEO principles and digital marketing practices.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication skills and the ability to collaborate across teams.
• Proficiency in Microsoft Office Suite and basic knowledge of HTML/CSS is a plus.

Why Join Us?

• Be part of a fast-growing e-commerce business with exciting opportunities for career growth.
• Collaborate with a dynamic and supportive team.
• Competitive salary and benefits package.