Polish Speaking Customer Advisor (Remote in Portugal)

Are you a tech-enthusiast who prides themselves on delivering a "premium" experience? We are seeking Polish-speaking Customer Advisors to join a specialized remote team in Portugal. You will be supporting users of a world-renowned technology ecosystem known for its sleek design and user-centric innovation.

In this role, you are more than just a support agent; you are a brand ambassador. Whether a customer is struggling to recover their account, syncing their devices, or exploring a new digital service, you will be the expert voice that guides them to a solution with patience and wit.

Key Responsibilities

• Inbound Support: Handle incoming inquiries from Polish-speaking customers via phone and chat, maintaining the highest standards of etiquette.
• Technical Troubleshooting: Diagnose and resolve issues related to hardware connectivity, software updates, and cloud-based services.
• Account Security: Assist users with sensitive data inquiries, password resets, and subscription management while strictly following security protocols.
• Customer Education: Empathetically educate users on how to get the most out of their products, tailoring your language to their technical level.
• System Management: Log all interactions accurately in our global database to ensure continuity of service.

What We Are Looking For

• Language Proficiency: Native or C2-level Polish is essential. You must also be fluent in English (B2 minimum) to navigate training, software, and internal updates.
• Adaptability: You are comfortable working in a fast-paced environment where software and policies evolve quickly.
• Communication: You have a "service-first" mindset. You can take complex technical jargon and turn it into simple, actionable advice.
• Tech-Savvy: You have a natural curiosity for consumer electronics and a desire to learn the "ins and outs" of a sophisticated OS.
• Experience: While prior experience is great to have, we prioritize your attitude and communication skills. If you are a quick learner, we will teach you the rest.

Mandatory Requirements

• Location: You must be a legal resident of Portugal (with a valid NIF, Social Security, and Residence Permit/Cartão de Cidadão).
• Workspace: A private, quiet area to work from home with a stable, high-speed fiber-optic internet connection.
• Flexibility: Availability to work rotating shifts, including occasional weekends, to support our global user base.

The Perks

• 100% Remote: Skip the commute forever. We provide a full remote setup, including your computer and peripherals.
• Comprehensive Training: Extensive, paid initial training that covers product knowledge and soft skills.
• Attractive Salary: Competitive base pay + monthly performance/language bonuses + daily meal allowance.
• Health & Wellness: Comprehensive private health insurance from day one.
• Inclusive Culture: Join a diverse, multicultural team that values your unique perspective and professional growth.

Ready to Apply?

If you have a passion for helping people and a love for cutting-edge technology, we want to meet you.